Question 1

Terms & Conditions

Accepted Answer

This website is owned and operated by Maggie Guerry. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors custom charm necklaces. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) subsequent to the payment of the deposit and the final approval of the project, you enter into a legally binding contract to submit the remaining balance due an owing prior to the delivery of the product.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.

You agree to indemnify and hold Maggie Guerry harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Maggie Guerry, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Maggie Guerry assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of South Carolina, United States, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Charleston, SC. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Question 2

Privacy Policy

Accepted Answer

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Question 3

Receipt of Personal Charms

Accepted Answer

In regards to personal charms that customers feel comfortable mailing to Maggie to incorporate into their custom necklace, please send them via UPS with a “signature required” upon arrival to ensure safe delivery. Customers may also want to explore insuring those items with UPS or their preferred delivery service. Maggie Jewelry is not responsible for any charms that are lost in transit via your preferred delivery service.

Question 4

Payment Methods

Accepted Answer

We accept credit / deibt card payments and PayPal via our online store, and we offer a small discount if you choose to pay via check or cash.

Question 5

Shipping Policy

Accepted Answer

Due to the valuable nature of our products, we prefer local drop off / pickup of your finished custom charm necklaces when possible. Maggie will coordinate with the customer to ensure safe and effective delivery. However, we realize this isn't always an option. If it needs to be sent via delivery service, we will ship with tracking and insurance covering the total cost of the necklace.

Question 6

Warranty

Accepted Answer

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product as best we can. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a refund of any defective products. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

Question 7

Customer Service

Accepted Answer

We are a very small operation of one. Our customer service person is also our owner, jewelry designer, fulfillment team, and CEO Maggie Guerry. To reach Maggie, please email her at maggie@shopmaggiejewelry.com.

Question 8

Refund / Returns

Accepted Answer

For any custom charm necklaces orders cancelled before the consultation call with Maggie, we will refund the customer their deposit minus any fees incurred in the transactions. After the consultation call and once Maggie has begun work on the necklace, the deposit is no longer refundable, however we will try to work with all customers to find a fair and equitable solution to any issues. Once the necklace is delivered either by hand or by delivery service to the client, all sales are final.

Question 9

Marketing / Promotional Outreach

Accepted Answer

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

Question 10

Are the necklaces heavy?

Accepted Answer

Scouts honor, this is my most frequently asked question. The short answer is “no”! While most of Maggie’s custom pieces include 15-20 charms, they are surprisingly light and comfortable for everyday wear.

Question 11

How much is a custom charm necklace?

Accepted Answer

Our custom charm necklaces start at $900 with a $475 deposit required to move into the design phase. Final pricing will depend on the final customized piece.

Question 12

When can I order a custom charm necklace?

Accepted Answer

These pieces of wearable art take time to build, so we like to make sure we don't take on too many at once. We will release "spots" monthly, and once the deposit for each spot is received, they are sold out for the month. Be sure to follow our Instagram account (instagram.com/shopmaggiejewelry)for all news and announcements about future spot drops!

Question 13

How long does the customization process take?

Accepted Answer

Sourcing and using these wearable pieces of art can take up to 8-12 weeks depending on many factors. Maggie will be in touch as needed and is always available for questions during this time. Rush options available upon request.

Question 14

I want to include charms that I already have, is this an option?

Accepted Answer

Absolutely! And in fact, Maggie loves and encourages clients to include pieces they already own as this enhances the individuality and magic to the piece!

Question 15

What materials are the necklaces made with?

Accepted Answer

The paperclip chain is 14k gold fill as are the jump rings used on the necklace. These can last a lifetime if properly cared for! The charms however can be truly made of anything - 14k, gold fill, silver, and who knows what else the estate and other vintage pieces are made of- but the materials of the charms truly depends on the style and “look” we are trying to achieve!

Question 16

What's the best way to care for my custom charm necklace?

Accepted Answer

Maggie cleans regularly with a jewelry cloth weekly.

Question 17

Can I wear my necklace in the water?

Accepted Answer

While it is made of high quality metals that won't turn your skin green, your necklace is a work of art! Please remember to carefully remove your piece before you plunge!

Question 18

I paid my deposit but haven't received the questionnaire and/or my consultation booking link.

Accepted Answer

No worries! Send an email to charmed@shopmaggiejewelry.com (charmed@shopmaggiejewelry.com)and we'll send over the link expeditiously.

FAQ